Refund policy
The rules for cancellation and refund of payments under service contracts. These terms apply to all payments made through pay.sofixar.org.
Effective: 12.08.2026 (DD.MM.YYYY)- General provisions
These terms apply to payments made through the pay.sofixar.org payment portal under service contracts concluded with SOFIXAR Technologies MMC (hereinafter "SOFIXAR").
By completing a payment, the client confirms that they have read and accepted these terms.
- Nature of the service
SOFIXAR provides software development, design and technical support services. Payments are made not for physical goods but for the service stages agreed in the contract.
The scope, stages and amount of each contract are set out in the contract signed by the parties.
- Refund cases
Work not started: if work under the contract (the discovery phase or the first sprint) has not started, the client may request a full refund of the payment.
Work in progress: the remaining amount is refunded after deducting the value of the work already performed (based on the stage report provided).
Delivered stages: payments made for work stages that have been accepted by the client and delivered are non-refundable.
Technical error: funds overpaid due to technical errors, such as a duplicate payment or an incorrect amount, are refunded in full.
- How to apply
To request a refund, contact info@sofixar.org. The request must include the contract number, the payment reference number (in the SFX-... format) and the reason.
Requests are reviewed within 5 business days, and a written response is provided.
- Refund method and timing
Funds are refunded only to the bank card used for the payment. Refunds in cash or to a third party's card are not possible.
Depending on the issuing bank, a refund may take 3–14 business days to appear on the card.
- Installment payments
An installment is a product of the bank that issued the card (BirBank, TamKart, etc.). A refund of an installment payment is made to the same card in the same manner; the bank's internal settlements regarding the installment concern only the relationship between the bank and the client.
- Dispute resolution
Disputes arising from these terms are resolved first through negotiation and, if no agreement is reached, in accordance with the legislation of the Republic of Azerbaijan.
The Azerbaijani-language version of this document is the binding one; in case of any discrepancy the Azerbaijani version prevails.